Walmart using gaming technology, phone apps to train store management

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Walmart store managers will have a new training tool in February as the retail giant unveils “Spark City” a simulation-style video game that puts players in charge of a Walmart dry grocery department. The game is available in Apple’s App Store and on Google Play. It was overseen by Daniel Shepherd, content creator for Walmart training academies.

The game simulates tasks that have to be done in the backroom and the sales floor while also dealing with random events such as customer questions, spills and vendor visits. As a player increases their score they are allowed to advance to roles of increased responsibility.

“We knew we needed a way for associates to learn in a safe environment,” said Andy Trainor, senior director of Walmart Academies. “While we teach them on the sales floor still with customer interaction in a live store you’re less likely to have the freedom to make mistakes because it impacts customers.”

Read more: https://talkbusiness.net/2019/01/walmart-using-gaming-technology-phone-apps-to-train-store-management/

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